How We Engage
The Engagement Process
To ensure referencable and repeatable service delivery that generates client satisfaction and results, masterIT engages with every client the same way:
- – we take a snapshot of the current network for architecture, security, reliability and scalability. We also examine contracts and costs related to the delivery and support of technology. We document all findings in a comprehensive deliverable including a non-technical Board presentation with recommendations based on best practices, cost savings and an IT road map. View Our Assessments
- – based upon the Assessment, we implement the recommendations taken by the client to standardize, stabilize and reduce costs.
- – we then on-board the client into the chosen masterSolution that usually includes the monitoring and management of the network using masterIT’s Network Operating Center and software, end user help desk support and onsite services by our certified engineering team.
- – this is the partnership value of what masterIT delivers. It begins with the kick-off meeting training the client and its employees how to engage with masterIT’s services (initiating a trouble ticket, requesting a new service or employee set up). It continues with regular Wellness Visits by a designated Consultant where we meet with the client to deliver reports on what issues of the period have been dealt with, when, how, by whom and their mitigation. Also included are virtual-CIO sessions in which our high-level consultants meet with the client to plan strategy or budget as it relates to business issues that affect IT.
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