Help Desk Services
You just want IT to work. How frustrating is it to have your PC lock up in the middle of trying to get an important piece of information to a client? What if your Blackberry won’t sync with your calendar as you are leaving on a week-long business trip? Sound familiar? We have the answer.
Our end-user Help Desk is manned in our facility with our trained engineers who have the processes and technology to remotely diagnose and remediate issues. Simple as clicking the masterIT icon on your PC, you immediately enter a ticket in our system that is tracked by time stamp, issue, received by, remediated by, when, how long, resolution description. You can even track the status of your tickets online.
The reason masterIT’s Help Desk services lead the market is Time – Time is big money; downtime is HUGE money. Our escalation process ensures quicker remediation with a team of certified professionals utilizing best-in-class tools that have much greater bandwidth than one or a few technicians onsite.
We can take control of your handheld device no matter where in the world you are to fix problems as simple as unlocking a keyboard, or as complex as restarting services. Need to keep working in a Word document while your email issues are resolved? No problem. Leave your laptop in the back of a taxi – we can wipe the data immediately to make sure your data does not fall into the wrong hands. End result – peace of mind.
